Return Policy

At The Bird Story, we take great care to ensure that every order reaches you in perfect condition. However, in the rare case that you receive a defective or incorrect item, we’ll do our best to make it right.

Exchanges are only accepted for defective, incorrect, or wrongly sized items.

• Because each outfit is made especially for you, we’re unable to offer exchanges based on personal preferences or change of mind.
• To request an exchange, please contact our Customer Service Team within 48 hours of receiving your order.
• In some cases, we may offer an equal-value voucher or discount code instead of an exchange.
• Once we receive your returned item, we’ll process the exchange within 14 working days.

For any assistance, reach out to us via WhatsApp at 0316 8044607 or email us at thebirdstoryofficial@gmail,com. 

Note: Sale items are not eligible for exchange, except in cases where the wrong article has been delivered.